Frequently asked questions

Shopify has no native setting to charge an extra fee for Cash on Delivery. ACOD does it by linking a dedicated COD shipping rate to your Cash on Delivery payment method: you create a shipping rate whose price is your COD fee, and ACOD makes sure that rate and the COD payment method only ever appear together at checkout. Setup takes about five minutes in the app and requires no coding.

The fee is a fixed amount per shipping rate. Because the fee lives on a shipping rate, you can set different fixed amounts for different shipping zones — for example ₹99 in one region and ₹49 in another — but a percentage of the order total is not supported.

Yes. You can create several COD shipping rates — for example "COD - Cash" and "COD - Card on delivery" with different prices — and ACOD links each of them to the Cash on Delivery payment method. This is how stores offer two pay-on-delivery options with different fees, which is not possible with most other COD apps.

The fee is part of the shipping line at checkout. Customers see a shipping option like "Cash on Delivery (+₹99)" instead of an extra product line in the cart. This keeps order totals, taxes, and refunds behaving exactly like standard Shopify orders — no draft-order tricks and no fee products left in the catalog.

Yes. Because the COD fee is its own shipping rate, it stays separate from your free-shipping rule. Set your COD rate so it applies at every order value, and orders above your free-shipping threshold still pay only the COD fee while prepaid orders ship free.

ACOD has a built-in testing mode. While it is on, the COD setup is only visible in checkouts where the email is exactly test@example.com, so you can verify the fee and the payment-method behavior on your live store while real customers see no change.

The three most common causes: (1) Cash on Delivery is not activated as a manual payment method in Shopify Settings → Payments; (2) the customer's address is outside the shipping zone where your COD shipping rate exists; (3) a hide condition in ACOD (order total, location, product, or customer tag) is matching when you don't expect it. Checking those three in order resolves nearly every case — and ACOD's support chat can walk through your exact setup.

Yes. Shopify cannot restrict payment methods by pin code natively, but ACOD can show or hide COD by exact postal codes, lists of codes, or prefix rules (for example every Italian CAP starting with 90, or a set of high-RTO Indian pin codes). Rules can also target state or province, city, or country.

Yes. A single rule limits COD to any list of countries — for example show COD only for Pakistan, or only for Italy — and hides it everywhere else. Country rules combine with state, city, and postal-code rules when you need finer control.

Yes. You can hide COD below a minimum order value, above a maximum, or both — a common setup for reducing risk on high-value orders (for example COD only between ₹300 and ₹5,000, prepaid required outside that range).

Yes. COD can be hidden when the cart contains specific products, product tags, collections, or SKUs — and shown or hidden based on customer tags, so you can block COD for customers you tag as risky, or offer it only to tagged VIP customers.

Yes. Conditions include total order weight (with automatic unit conversion) and whether the shipping address has a company name, so you can restrict COD to consumer orders or keep heavy shipments prepaid.

ACOD costs $4.99 per month for stores on Shopify Basic, $6.99 per month on Grow and Advanced, and $9.99 per month on Shopify Plus. Paying yearly lowers those to $3.99, $5.99, and $8.99 per month. First-time installs get a 7-day free trial, and development stores use everything free.

Every first-time install gets a 7-day free trial with all features. Development and partner test stores are completely free, permanently. There is currently no free tier for live stores after the trial.

Yes. ACOD is built on Shopify Functions — the native checkout customization system — so it works on every plan from Basic to Shopify Plus, with no checkout.liquid, no scripts, and no theme code changes.

No. ACOD focuses on COD fees and COD availability rules. It does not do OTP verification, partial or advance payment collection, order forms, or fraud scoring. If you need those, pair ACOD with an app built for them — the honest answer is that no single app does all of it well.

Yes. Shopify automatically cancels an app's subscription when you uninstall it. To avoid being billed for the next cycle, uninstall at least one day before your renewal date. Charges already invoiced by Shopify for a period you used are not affected by uninstalling.