COD not showing at checkout — quick checklist

Updated July 5, 2026 · ACOD (E-TRADE PARTNER)

Check, in order: (1) Cash on Delivery active under Settings → Payments → Manual payment methods; (2) the address falls in a shipping zone containing your linked COD rate; (3) the country is in an active market; (4) no gift card is applied (Shopify hides COD then); (5) no ACOD hide rule matches unexpectedly; (6) all show-only conditions are met; (7) you tested logged-out, at the payment step, with a real address.

• Payment method — Settings → Payments → Manual payment methods → Cash on Delivery added and active.
• Shipping zone — the checkout address is covered by a zone that contains your linked COD rate. No rate in the zone = no COD, regardless of app settings.
• Market — Settings → Markets: the destination country belongs to an active market.
• Gift card — if one is applied, Shopify hides all manual payment methods. Platform behavior, not a bug.
• Hide rules — review ACOD → Limit Cash on Delivery: is a location, order-value, product, discount, or tag condition matching this exact cart? Rules combine — one match hides COD.
• Show-only conditions — the inverse: if COD is set to appear only under conditions, all of them must hold for this cart.
• Test correctly — incognito window, real target-country address, all the way to the payment step; with testing mode on, use test@example.com.

The full diagnostic with explanations of each cause: Cash on Delivery not showing at Shopify checkout. Still stuck after all seven? Message us in the in-app chat with the address and cart you tested — conflicting customizations from multiple checkout apps are the usual remaining cause, and we can spot them quickly.

Frequently asked questions